August 16 - September 15, 2021

Front Desk Host - Calistoga Motor Lodge and Spa

Calistoga-CA

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Calistoga, CA
Full Time
Calistoga Motor Lodge
Entry Level

The Calistoga Motor Lodge is in search of a Front Desk Host ! Our ideal candidate is warm "people-person" who is welcoming and friendly, dedicated, and detail-oriented. Our front desk is the hub of service for our guests, and we'd love to find someone who is passionate about providing great service and hosting our guests to beautiful Napa Valley. Come join an uncommon project with extraordinary people!

The Calistoga Motor Lodge and Spa, is inspired by the tradition of American roadtrips in the 1950s; in addition to our warm and personal guest service, renovated guest rooms, brand new spa, unique guest activities, and future restaurant (2018), we offer guests the experience of our three mineral pools which are naturally fed by Calistoga hot springs.

Position Requirements

Fluency in English (verbal and written)
A minimum of one years' experience in a customer/guest service and/or public contact related job is desired.
Prior hotel front desk experience desired
Must have High school diploma or equivalent.
Must be computer literate, ideally with a knowledge of Word
Must have great communication skills

Desired Skills/Aptitudes

Excellent interpersonal skills and the ability to work well with co-workers and the public.
Possess a courteous, friendly and professional manner.
Independent thinker and a 'quick study'.
Good team player.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to work well under pressure and handle multiple tasks at once.
Must be punctual with regular and reliable attendance.

Essential Job Functions

Answering telephones in a prompt and professional manner and providing assistance to callers
Taking reservations in person and over the phone
Reading and responding to hotel email
Checking guests in and out
Completing group pre-registrations and key packets
Posting charges and processing payments
Communicating with Housekeeping and Maintenance
Handling mail and coordinating deliveries of messages and packages
Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.

Essential Physical Abilities

Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
Remain in stationary position for a maximum eight hours (excluding meal and rest breaks)
Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
Periodically required to work at a very fast pace, under pressure.

Full time Benefits:

Holiday and Sick pay
Medical and Dental insurance
Discounts at Calistoga Motor Lodge & Spa retail and services
Room discounts at all Sightline Hospitality properties
401K retirement savings program
Thank you for your interest! We look forward to hearing from you.

Calistoga Motor Lodge is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
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