August 16 - September 15, 2021

General Manager - Calistoga Motor Lodge and Spa

Calistoga-CA

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Company Name
Sightline Hospitality

Job #1 - Position Title
Front Desk Host - Calistoga Motor Lodge and Spa

Job #1 - Apply URL (leave blank for emailed resumes)
https://sightlinehospitality.applytojob.com/apply/K6FXMQNeKX/Front-Desk-Host-Calistoga-Motor-Lodge-And-Spa

Job #1 - City
Calistoga

Job #1 - Zip Code
94515

Job #1 Please Select A Job Category
Hospitality - Travel
Job #1 - Job Description (or link to job)
Calistoga, CA
Full Time
Calistoga Motor Lodge
Entry Level

The Calistoga Motor Lodge is in search of a Front Desk Host ! Our ideal candidate is warm "people-person" who is welcoming and friendly, dedicated, and detail-oriented. Our front desk is the hub of service for our guests, and we'd love to find someone who is passionate about providing great service and hosting our guests to beautiful Napa Valley. Come join an uncommon project with extraordinary people!

The Calistoga Motor Lodge and Spa, is inspired by the tradition of American roadtrips in the 1950s; in addition to our warm and personal guest service, renovated guest rooms, brand new spa, unique guest activities, and future restaurant (2018), we offer guests the experience of our three mineral pools which are naturally fed by Calistoga hot springs.

Position Requirements

Fluency in English (verbal and written)
A minimum of one years' experience in a customer/guest service and/or public contact related job is desired.
Prior hotel front desk experience desired
Must have High school diploma or equivalent.
Must be computer literate, ideally with a knowledge of Word
Must have great communication skills

Desired Skills/Aptitudes

Excellent interpersonal skills and the ability to work well with co-workers and the public.
Possess a courteous, friendly and professional manner.
Independent thinker and a 'quick study'.
Good team player.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to work well under pressure and handle multiple tasks at once.
Must be punctual with regular and reliable attendance.

Essential Job Functions

Answering telephones in a prompt and professional manner and providing assistance to callers
Taking reservations in person and over the phone
Reading and responding to hotel email
Checking guests in and out
Completing group pre-registrations and key packets
Posting charges and processing payments
Communicating with Housekeeping and Maintenance
Handling mail and coordinating deliveries of messages and packages
Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.

Essential Physical Abilities

Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
Remain in stationary position for a maximum eight hours (excluding meal and rest breaks)
Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
Periodically required to work at a very fast pace, under pressure.

Full time Benefits:

Holiday and Sick pay
Medical and Dental insurance
Discounts at Calistoga Motor Lodge & Spa retail and services
Room discounts at all Sightline Hospitality properties
401K retirement savings program
Thank you for your interest! We look forward to hearing from you.

Calistoga Motor Lodge is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO

Job #2 - Position Title
Front Desk Supervisor - Calistoga Motor Lodge and Spa

Job #2 - Apply URL (leave blank for emailed resumes)
https://sightlinehospitality.applytojob.com/apply/XLFdfiWpi0/Front-Desk-Supervisor-Calistoga-Motor-Lodge-And-Spa

Job #2 - City
Calistoga

Job #2 - Zip Code
94515

Job #2 Please Select A Job Category
Hospitality - Travel
Job #2 - Job Description (or link to job)
Calistoga, CA
Full Time
Front Office Mid Level

The Calistoga Motor Lodge is in search of a Front Desk Supervisor who is passionate about hosting guests to Calistoga, and providing sincere, exceptional guest service to create memorable experiences. The Sunburst recently renovated and unveiled as the Calistoga Motor Lodge and Spa, inspired by the tradition of American roadtrips in the 1950s; in addition to our warm and personal guest service, renovated guest rooms, brand new spa, unique guest activities, and future restaurant (2018), we offer guests the experience of our three mineral pools which are naturally fed by Calistoga hot springs. Come join our newly renovated property, which is a delightfully uncommon project with extraordinary people!

This is a fantastic opportunity for someone looking to gain further experience in hospitality; previous hospitality experience is required, hotel experience strongly preferred.

Full-time benefits include:?

Medical, Dental, Vision, and Life Insurance
Holiday Pay
Vacation pay
Sick time
401K Retirement savings
Commuter Benefits

Position Requirements:

Fluency in English (verbal and written)
A minimum of one years' experience in a front desk role in hotels
Must have High school diploma or equivalent.
Must be computer literate, ideally with a knowledge of Word

Desired Skills/Aptitudes:

Excellent interpersonal skills and the ability to work well with co-workers and the public.
Possess a courteous, friendly and professional manner.
Independent thinker and a 'quick study'.
Good team player
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to work well under pressure and handle multiple tasks at once.
Must be punctual with regular and reliable attendance.
Essential Job Functions:
Act as primary contact for addressing guest issues or concerns
Lead the front office in VIP and guest welcome programs and amenities
Coordinate scheduling of the front desk and night audit positions
Assist with interviewing, training, and supporting all front desk team members, with assistance of the Hotel Manager and General Manager
Assist in all regular front desk duties as needed, including"
Answering telephones in a prompt and professional manner and providing assistance to callers
Taking reservations in person and over the phone
Reading and responding to hotel email
Checking guests in and out
Completing group pre-registrations and key packets
Posting charges and processing payments
Communicating with Housekeeping and Maintenance
Handling mail and coordinating deliveries of messages and packages
Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
Essential Physical Abilities
Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
Remain in stationary position for a maximum eight hours (excluding meal and rest breaks)
Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
Periodically required to work at a very fast pace, under pressure.

Thank you for your interest! We look forward to hearing from you.

Calistoga Motor Lodge is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO

Job #3 - Position Title
General Manager - Calistoga Motor Lodge and Spa

Job #3 - Apply URL (leave blank for emailed resumes)
https://sightlinehospitality.applytojob.com/apply/NOEXSsAfVy/General-Manager-Calistoga-Motor-Lodge-And-Spa

Job #3 - City
Calistoga

Job #3 - Zip Code
94515

Job #3 Please Select A Job Category
Hospitality - Travel
Job #3 - Job Description (or link to job)
Calistoga, CA
Full Time
Executive

The Calistoga Motor Lodge and Spa is seeking an experienced Hotel General Manager.

A COUPLE OF THINGS YOU SHOULD KNOW about this extraordinary place to work:

Designed by New York-based design firm AvroKO and inspired by the Great American Road trip, we're a classic roadside boutique hotel. but even better. We love activities that aren't so traditional, whether it's a group hike, alfresco cinema night, spa happy hour or annual fitness festival. Local culture is part of our DNA: we promote regional music, history and food events.

Fleetwood Restaurant, a fresh, fun addition to the property will open Spring of 2020. Centered around two wood fired ovens, we invite guests to choose their own adventure: a creative cocktail at the bar, a relaxed snack at our open kitchen counter, or an intimate dinner with friends in our cozy dining room that has a casual vibe centered around well executed meals from flat breads to house made pastas and locally sourced produce. Fleetwood Restaurant will also focus on banquets and catering; attracting both corporate and social events.

MoonAcre Spa takes its cues from the social bathhouses of yore, and source the best salts, muds, lotions, and potions from around the world. Featuring mineral-infused baths, various massage treatments and a unique DIY mud treatment. Calistoga has been a sybaritic go-to for its natural mineral hot springs and mud baths for more than a century. We continue that rich tradition with our three pools fed by geothermal hot springs below our property grounds. The pools’ waters range in temperature from 82 to 104°.

About Sightline Hospitality

Sightline brings together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays—the kind that stay with you long after you’re gone.

About You

Our ideal candidate connects personally by offering guests a uniquely memorable experience, training staff to represent knowledgeable and personalized service reflective of the property and actively advancing the hotel’s social media presence and being a positive presence in the local community and vibrant neighborhood social scene. In addition, the General Manager must have strong knowledge of outside Sales, and an understanding of Food & Beverage, Spa operations, Preventative Maintenance Programs, Revenue Management and Marketing.

This leadership position oversees all aspects of the operations, monitors the financial performance of the business, actively participates in community/industry organizations, and must possess strong communication skills with the ability to focus on exceptional guest services. We’re looking for a self-motivated individual who can take advantage of our competitive bonus structure for the benefit of both the business and him or herself. Previous experience in the Napa Valley/ Sonoma Valley market and previous hotel opening/repositioning experience preferred.

Key Responsibilities

Oversee the performance of all departments, provide guidance and hands on assistance in the execution of departmental responsibilities, help set objectives and achieve established goals for revenue and profit.
Provide leadership and direction to department managers to ensure that all matters and tasks are handled in timely manner and guest expectations are met; review all department heads' performance at minimum once a year.
Oversee the quality, consistency, presentation and service in all outlets to ensure that they conform to Sightline standards and meet or exceed customer expectations.
Monitor and control hotel's budgets and P&L to ensure established goals for operational expenses and labor costs are met.
Co-ordinate in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities.
Actively and regularly interact with guests, associates and management colleagues, individuals outside the hotel, but not limited to current and potential clients, owners and owning company representatives, suppliers, and competitors.
Be an engaged member of the Calistoga and Napa Valley business community.
Directly support, guide, and coach Front Office, Sales, Housekeeping and Maintenance teams.
Market and promote all Hotel outlets to increase revenues.
Develop and manage the property budget; oversee purchases and monitor all expenses.
Manage Hotel forecasts on a regular basis.
Measure the effectiveness of marketing plans and yield management efforts and timely adjust Hotel strategy where necessary.
Maximize event and catering opportunities and implement effective strategies in gaining accessibility to appropriate markets.
Motivate team members by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
Uphold company standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.
Oversee purchasing and payroll submissions for the property.
Oversee risk management and emergency procedures.
Ensure the Hotel has effective operational and financial controls in place.
Ensure compliance with licensing laws, local codes, health and safety and other statutory requirements.
Maintain adequate staffing levels for hourly and salaried staff members in all departments.
Maintain vendor/supplier relationships.
Coordinate and oversee capital improvement projects.
Direct, manage, and counsel management employees.
Conduct regular employee meetings.
Create a friendly and efficient guest-service oriented environment.
Report to and communicate regularly with corporate personnel and ownership.
Maintain positive community relations.

Benefits

Competitive Bonus Plan
Medical reimbursement, Vision, dental, and life insurance options
Vacation and Sick time benefits
Employer contribution toward monthly cell phone payment
401K
Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio

Requirements

Must have minimum five (5) years varied management experience in the hospitality industry, including Food & Beverage.
Must be able to analyze profit and loss statements as well as STR reports, and extrapolate information from them and related reports
Must have working knowledge of accounting systems, property management systems and housekeeping products and procedures
Must be familiar with OSHA, local Department of Health regulations, and relevant current laws governing handling of hazardous substances

Calistoga Motor Lodge and Spa is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
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