Housekeeping Shift Supervisor


JOB TITLE:         Housekeeping Shift Supervisor
STATUS: Full-time, Permanent
FLSA: Non-Exempt
REPORTS TO: Housekeeping Manager
SUPERVISES: Housekeeping Attendant and Housekeeping Attendant II


This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.

SUMMARY: The Housekeeping Shift Supervisor is responsible in assisting the Housekeeping Manager in the operation and administration of the housekeeping department, including supervision, direction, and guidance of shift personnel.


A working Shift Supervisor engaged in all aspects of the Housekeeping Department with the flexibility to work various shifts when assigned.
Assigns reviews and evaluates work of employee (housekeeper) ensuring timely performance of an adequate quantity and quality of work, with authority to accept, amend or reject the work.
Assigns work based upon priorities, difficulty and capabilities of employees.
Recommend promotions and reassignments.
Resolve complaints and refer grievances to higher levels.
Effects minor disciplinary measures and recommend action in more serious cases.
Identifies training and developmental needs of employees; ensures that safety is the first priority of the Housekeeping Department by providing employees with safety trainings and a copy of the Injury and Illness Prevention Program.
Plans the day to day activities and special tasks of employees. Plans and prescribes deadlines and sequence of work for individual workers.
Makes minor adjustments in procedure and sequence of operations as necessary to accomplish the work effectively and efficiently.
Assures that all personnel, materials, and equipment are available at the work site at the beginning of each shift and ensures proper coverage of personnel for any emergency situation that may arise.
Distributes work among the employees; designating and assigning individuals for various tasks, including the routine and emergency cleaning of the Casino premises, auxiliary buildings, and all other property owned by the casino.
Provide instruction upon initial assignment of task, new procedures, and non-recurring task through explanation and demonstration of safe and proper work methods, requirements and procedures. Review work in progress while providing assistance when problems arise.
Responsible for providing training to employees on the safe use of tools and other equipment used in the Housekeeping Department and ensures that all equipment is properly and securely stored, maintained, and regularly serviced.
Must collect, maintain, and store the Material Safety Data Sheets (MSDS) in an area with easy access for all employees.
Tentatively approves PTO (Personal Time Off) for short periods of time, (one to two days). Any longer periods of time must have the approval of the Housekeeping Manager, Chief Executive Officer/ General Manager or Human Resources Manager.
The Supervisory Function is also responsible for recommending and training potential leads for each shift.
Responsible for ensuring those high standards of cleanliness are maintained in accordance with acceptable standards of River Rock Casino.
Ensures that all employees are familiar with the Emergency Action Plan.
Responsible for cleaning temporary office quarters as required.
Serves as key member of the River Rock Executive Team.
Commits to the Team R.O.C.K. Philosophy.
Commits to the TeamO.C.K. "Leadership Pledge" and "Core Leadership Qualities".
Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
Attends all required meetings and training.
Maintains confidentiality at all times.
Performs other duties as assigned.


Trains housekeeping, personnel including new employees in routine cleaning procedures, and approved methods and techniques for cleaning and disinfecting, handling of soiled linen and precautions necessary to protect themselves while performing such duties.
See that soiled linen is removed and properly stored after each shift.
Informs Housekeeping Manager of equipment that is in need of repair and/or replacement.
Prepares supply list for weekly and daily use for the Housekeeping Manager and/or Administrative Assistant IV.
Conducts continual safety programs to apprise Housekeeping employees of the safety hazards both to themselves and the customer.
Make sure safety signs are placed and are visible in areas sealed off during cleaning.
Report any slips trips or falls to Security. Safety is our prime objective for our customers and employees.
Conducts experiments and comparative test with various cleaning agents and methods. Constantly re-evaluates procedures and techniques as new innovations are introduced and marketed.
Acts as a role model to other employees and always presents oneself as a credit to River Rock Casino and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to all regulatory, departmental and casino policies and procedures.
Attends all required meetings and training. Organizes shift meetings and keeps the team well informed
Must present a well-groomed appearance.
Perform additional duties as assigned.


Carries out supervisory responsibilities in accordance with policies. Responsibilities include interviewing, hiring, termination, planning, assigning and directing work, appraising performance, reward and disciplining employees, addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

Minimum 2 (two) years' experience in Housekeeping or a related field required.
Minimum 2 (two) years previous supervisory experience or equivalent with supervision of multiple employees required.
Must have a good working knowledge of overall operation relating to housekeeping.
Must be able to work independently.
Must be able to get along with co-workers and work as a team.
Must present a professional appearance at all times.
Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.


High School Diploma or GED required.


Must be able to read, write, speak and understand English.
Must be bilingual English/Spanish
Excellent oral and written communication skills are important to the successful conduct of this position.
Ability to write accurate, grammatically correct, polished reports and business correspondence.
Must be able to speak with the public in a professional manner.


Ability to add, subtract, multiply, and divide in all units of measure-must.


Ability to proactively streamline processes for company's return on investment.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.
Ability to process detailed work and requests for information or assistance in a timely manner.
Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.


Must be able to obtain and maintain a gaming license from the Dry Creek Gaming Commission.
Must possess a valid California Driver's License with a clean driving record.


Must be able to maneuver around all areas of the casino.
Must be able to sit and/or stand for extended periods of time.
Must be able to lift up to 25 pounds.
Must have manual dexterity to operate a computer and other necessary office equipment.
Must be able to bend, reach, stoop, kneel, twist and grip items.
Must be able to respond to visual and audio cues.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.
Must be able to manage a number of priorities simultaneously and meet deadlines.
Must be able to respond calmly to customer concerns and questions.
Must be able to tolerate areas containing secondary smoke.

River Rock Casino, in conjunction with Human Resources, reserves the right to make changes to this job description at any time.