Court Information Specialist I

Job Title:
Court Information Specialist I
Closing Date/Time:
Tue. 09/07/21 11:59 PM Pacific Time
Salary:
$33.78 - $41.16 Hourly
$2,702.40 - $3,292.80 Biweekly
$70,262.40 - $85,612.80 Annually
Job Type:
Full-time
Location:
Any Sonoma County Court Facilities, California

Position Description
Under general supervision, provides a full range of moderately complex technical support in two or more of the following general areas: desktop support including peripherals, production or server support and/or act as an application support liaison with the vendor.

This position is responsible for performing a broad range of duties in the areas of desktop and hardware support, courtroom audio/visual/recording equipment, and network connectivity. Employees in this position must have prior knowledge of various hardware and software systems in order to maintain, administer, and attend to all court technology needs. Employees in this position are expected to respond to internal and external technology related requests in a timely and effective manner. This position requires the employee to work closely with the IT Manager to collaborate on information technology efforts yet also independently to prioritize issues as they arise, often working with little supervision or direction. Employees in this position must be aware of technological advances and be prepared to make suggestions toward improvements in this area. As new technologies are adopted by the court, the employee in this position will coordinate installation of programs or devices.

 Typical Duties:
Duties may include but are not limited to the following:
 
Receives and prioritizes help desk requests from internal users regarding problems with computer hardware and software, network connectivity issues, and problems with court video/audio recording and broadcast equipment.
Diagnoses technical problems and makes repairs or escalates as needed.
Installs, configures upgrades, troubleshoots, repairs, and maintains all court technology equipment including computer software and hardware, servers and peripherals, including printers and scanners.
Periodic backup of key file servers, and updating various plug-ins and applications in order to maintain compatibility with case management system and other programs.
 Imaging and deployment of new PC's and peripherals as needed by the court.
Offer viable suggestions to court administration on how to effectively solve court technology related issues.
Maintains and troubleshoots servers, network storage, networking equipment, and network connection.
Establishes and maintains effective, cooperative, and professional working relationships with those contacted in the course of work.
Acts as liaison between court and technology vendors, effectively communicating with vendors as needed for administration of the case management software and other programs.
Adapts to changing technologies and learns functionality of new equipment and systems.
Assists in the planning of information technology projects.
Performs other job-related duties as required.

 Qualifications:
Education and Experience Guidelines:
 
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
 
Education/Training:
 
Three years of professional IT experience providing support and maintenance of information systems, including installing, configuring, and troubleshooting.

 License:  Possession of a valid California driver's license may be required for some assignments.

Knowledge of:
Operating characteristics of computer systems and procedures. 
Basic principles used in the analysis, design, programming, and maintenance of computer systems. 
Computer operating systems and local area network applications. 
Procedures for data processing documentation. 
Software including word processing, spreadsheet, database, and graphics applications. 
Pertinent federal, state and local laws, codes and regulations
 
Ability to:
Install, operate, repair, and maintain computer equipment, related to peripherals and software. 
Identify and troubleshoot computer and network problems and implement solutions.
Understand, interpret, and effectively explain a variety of hardware and software applications to users. 
Organize and prioritize work schedule and handle multiple priorities. 
Adapt to changing technologies and learn functionality of new equipment and systems.
Work in a team-based environment to achieve common goals. 
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing. 
Establish and maintain effective working relationships with those contacted in the course of work.

PROCESS TO APPLY:
Please apply online at:  http://sonoma.courts.ca.gov/info/jobs
 
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
The selection procedure will consist of an application with supplemental questionnaire screening and a panel interview process.

Please list all employers and positions held within the last ten years in the work history section of the application and be as thorough as possible when responding to the supplemental questions.  You may include history beyond ten years if related to the position.

Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, and knowledge and abilities which relate to the position.  Candidates possessing the most appropriate job-related qualifications will be invited to an interview.

The Superior Court of California, County of Sonoma is committed to creating a diverse environment and an open, inclusive culture free from bias. We are an Equal Opportunity Employer.

Accommodation: 
Applicants with a disability who may require special assistance in any step of the selection process should advise Human Resources by emailing [email protected] upon submittal of application.

Background Investigation: 
Employment is contingent upon successful completion of a thorough background check, including verification of prior employment, and the provision of appropriate identifying documents to certify eligibility to work in the United States. Please be advised that finalist(s) must be fingerprinted for criminal record check purposes and that continued employment is contingent upon information received in the report.  Convictions, depending upon the type, number and date, may be disqualifying. False statements or omission of facts regarding background or employment history may result in disqualification or dismissal.