New Orders Specialist

Company Summary



Join our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company’s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.homewarranty.firstam.com



Job Summary



Essential Functions

Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers.
Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.
Process Real Estate Applications/contracts.
Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates.
Process auto-renewal preventions.
Process and send Real Estate invoices as required.
Process seller’s coverage cancelation/Overcome cancelation requests.
Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
Consistently perform compliant wrap-ups.
Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
Keep abreast of industry, contract coverage and limits, process and procedures.



Requirements

1-3 years inbound call center sales experience.
High School Diploma or equivalent
Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
Excellent customer service skills.
Excellent oral, written communication and listening skills.
Ability to clearly and effectively communicate to both external and internal customers.
Excellent organizational skills (Multi-tasking, prioritizing and follow up).
Demonstration of teamwork skills and initiative required.
Ability to work under pressure and remain flexible to changing schedules and demands.
Ability to apply common sense, understanding and problem solving.
Type minimum of 45 words per minute.
Working knowledge of Windows and Microsoft Office.
Basic math skills required.
Knowledge of the real estate or mortgage industry helpful.



First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.